Local reception desk
Public consultation
Currently, citizens can approach the Guichet.lu physical reception desk, located on Rue Notre-Dame in Luxembourg City, with any questions they may have about the administrative procedures and services offered by Luxembourg's administrations and public bodies. It assists citizens with their formalities and guides them to the appropriate services.
To bring this service closer to all citizens, the government committed itself in the coalition agreement to offer “additional Guichet reception desks (…) in various regions”.
In this context, the Ministry for Digitalisation wishes to survey your needs for creating such a local reception desk an administrative service point near you that provides direct access to and assistance with public services for those who cannot or prefer not to complete their formalities online.
Phases
Public consultation
In this phase, we are inviting you to help us conceptualise a ‘physical reception desk’, a local administrative service point offering direct access and assistance to public services for those who are unable to carry out their formalities online.
Please complete the survey and contribute to the initiative.
Responses will be treated anonymously, but a valid email address is required to take part in the survey.